Terms And Conditions

TERMS & CONDITIONS

GENERAL

touchskindeep.com is the property of SKIN DEEP DESIGN SRL, 19, SACHELARIE VISARION ST., BUCHAREST 2, ROMANIA, J40/5166/29.04.2015, unique registration code 34435700. Placing orders on this website means your acceptance of the Terms & Conditions.

ORDERS

All products can be ordered on www.touchskindeep.com and paid via bank transfer or PayPal. All products except for the digital postcards will be delivered at your door.

In the case of digital postcards orders will be delivered via email in .tiff format, in the requested size.

CUSTOM MADE AND SPECIAL ORDERS

CLOTHING

For custom made items access the Customized section where you can send your own text. The chosen item will be then printed with your requested text. Color combinations for garments are black text + one color. For products in this category please allow five extra days for delivery. For other details, check the TIMING and DELIVERY sections below. Up to 10 extra Euros will be added to the original price.

JEWELRY

For custom made items access the Customized section where you can send your own text. For products in this category please allow seven extra working days for delivery. Cost will be determined as follows:

Sterling Silver – 1 to 10 letters – 80 eur; 11 to 20 letters – 110 eur

Gold Plated Sterling Silver – 1 to 10 letters – 80 eur; 11 to 20 letters – 110 eur

14k Gold – 1 to 10 letters – 110 eur to 250 eur; 11 to 20 letters – 250 eur to 500 eur

PRICE POLICY

All prices are set in Euro currency and do not include delivery costs.

TIMING

All of our items are available on stock and can be delivered right away, except for the weekends and the National Holidays.

The custom-made items need up to 10 workdays to be produced. Please allow 2-7 more for delivery in Europe and up to 12 in the rest of the World.

The package will arrive at your door.

Romania

It takes less than 48h for the package to arrive at your door. You will be texted and called by FAN Courier on arrival day. If unavailable, you will be notified to pick up the package yourself from the Post Office.

DELIVERY & RETURN POLICY

SHIPPING

Skin Deep is shipping worldwide with Express Mail Service, and locally with DPD Courier in Romania.

For pricing and timing, check out your Zone here:

zone 1 – 19 eur zone 2 -22 eur zone 3 – 28 eur zone 4 – 35 eur
Hungary Belgium Bosnia Ireland
Austria Czech Republic Finland Norway
Germany Croatia Portugal Turkey
Italy Denmark Serbia Australia
Slovakia Switzerland Sweden United States
San Marino Estonia Liechtenstein Canada
France Andorra Russia
Greece
Letonia
Lithuania
Luxembourg
Great Britain
Netherlands
Poland
Slovenia
Spain
Moldova
Monaco
Israel

For countries not listed here, or any other details and inquiries, please mail us – ask@touchskindeep.com. We’re always ready to help.

Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne by you.

For wholesale buying please contact us at ask@touchskindeep.com.

Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic and international orders, you can track your package at DPD. Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package: DPD.

Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic and international orders, you can track your package at DPD.

RETURN POLICY

RETURNS

Products can be returned within 30 days after delivery.

We support the return shipping costs in Romania only if the shipping is a result of a SkinDeep error. For all other countries and situations, the return cost is supported by the customer.

It’s wise and we recommend customers to keep the return shipping proof until all transactions are completed.

Refund will be taken into cosideration only if the products are tagged and properly labeled.

Please return the products in their original packaging.

In case the product has any deterioration other than the manufacturing defects (if any), Skindeep has the exclusive and unilateral right to decide a partial refund accordingly. In the case of a valid return, your account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation.

The address for the return shipment is: 2, Bucharest, 19, Sachelarie Visarion St, bl. 466, A, ap.43

Failed Deliveries & Returned Packages

In the case that DPD is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, SkinDeep is not responsible for payment of return shipping costs levied by the courier. Similarly, SkinDeep is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery

PAYMENT POLICY

Privacy Policy

SkinDeep respects your privacy.

touchskindeep.com commits not to transmit user’s personal data to third parties and to use them only for establishing contact with its customers.

touchskindeep.com does not promote SPAM. Any user that has provided an explicit email address on www.touchskindeep.com can chose that his/hers address to be deleted from our data base.

For any further information, mail us at ask@touchskindeep.com